Policies:

Returns:

We gladly accept returns on candles that have not been lit. Notify us within 7 days of delivery to request a return. You must also pay return shipping. Currently, we don’t accept returns for lit candles, used wax melt sets, or customized orders.

Cancelations:

If you would like to cancel your order please notify us within 24 hours. Products are shipped between 1-3 days after the order is placed. We do not accept cancelations on products that have already shipped.

Processing and Shipping:

Processing times vary by product. The processing time will be listed in the product description. Most items will have a 1-3 day processing time. More complicated orders and made to order candles will have a longer processing time, typically 3-5 days. We currently ship all items (with the exception of local delivery) through USPS Priority mail. Once we have delivered your order to the post office you will receive an updated email with a tracking order.

FAQs

Do you do custom candle holders?

We do create custom painted candle holders. However, since they are time consuming, we can only accept so many requests at a time. The prices and time needed to complete them may vary depending on the request. If you are interested in a custom painted candle holder please email me at radiantambitionsllc.md@gmail.com.

When will my order arrive?

All of our orders are shipped with tracking numbers. Please allow time for your tracking number to update. Typically, we ship using USPS Priority 1-3 day shipping. However, due to COVID and Holiday season unforeseen delays are possible. Once we take the product to USPS, UPS, or FedEx, we are at the mercy of the delivery service. Please see above for more information on our processing and shipping times.

Do you ship internationally?

Currently, we only ship to the United States.